Privacy Policy

1. Information We Collect We collect information you provide directly, such as your name, phone number, email address, and location when you register or book a service. We also collect usage data, device information, and cookies to improve your experience. 2. How We Use Your Information Your information is used to process bookings, communicate with you about your services, personalise your experience, send promotional offers (with your consent), and improve our platform. 3. Sharing Your Information We share your details with the assigned service professional to fulfil your booking. We do not sell your personal data to third parties. We may share data with trusted partners for analytics and payment processing under strict confidentiality agreements. 4. Location Data With your permission, we collect location data to show nearby professionals and provide accurate service estimates. You may disable location access at any time through your device settings. 5. Cookies We use cookies and similar technologies to remember your preferences and provide a seamless experience. You can manage cookie settings in your browser, though some features may not function correctly if cookies are disabled. 6. Data Security We implement industry-standard security measures including encryption and secure servers to protect your personal information. However, no method of transmission over the internet is 100% secure. 7. Data Retention We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. 8. Your Rights You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time by clicking 'Unsubscribe' in any email or contacting our support team. 9. Children's Privacy Our platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. 10. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. 11. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at privacy@ondemand.in.