Terms & Conditions

1. Acceptance of Terms By accessing or using the On Demand platform, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the platform immediately. 2. Services On Demand provides a platform connecting customers with verified home-service professionals, including electricians and plumbers. We do not directly provide the services ourselves. 3. User Accounts You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use. 4. Bookings & Payments All bookings made through the platform are subject to availability. Payments are processed securely. Prices displayed are inclusive of applicable taxes unless stated otherwise. 5. Cancellations & Refunds Cancellations made at least 2 hours before a scheduled service are eligible for a full refund. Late cancellations may incur a cancellation fee. Refunds are processed within 5–7 business days. 6. User Conduct You agree not to misuse the platform, submit false information, or harass service professionals. We reserve the right to suspend accounts that violate these terms. 7. Intellectual Property All content, logos, and materials on the platform are owned by On Demand and protected by applicable intellectual property laws. You may not reproduce or distribute any content without prior written permission. 8. Limitation of Liability On Demand shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform or any service booked through it. 9. Changes to Terms We reserve the right to update these Terms & Conditions at any time. Continued use of the platform after changes constitutes your acceptance of the revised terms. 10. Contact For any questions regarding these terms, please contact us at support@ondemand.in.